校園一隅

三鶯研究

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正式組織中的工作幸福感—以海巡署為例
(碩專班:卓宣德)(指導教授:田畠真弓)

刊登日期:2018-10-24  
友善列印
  • 研究生:卓宣德
  • 論文名稱:正式組織中的工作幸福感—以海巡署為例
  • 指導教授:田畠真弓
  • 關鍵字:正式組織、社會網絡、工作幸福、職群團體、多元人事制度
  • 論文中文摘要
組織成員之工作幸福是影響著組織運作成效是否良好的參考指標。近年來社會學學者開始以社會資本理論探討社會網絡之特徵對於個體、團體、組織等有關影響,在此觀點下,每個社會網絡中成員的社會關係被視為是達成個人獲取所需之重要社會資本。本研究目的旨在以社會資本的觀念,探討正式組織:海巡署軍職、警職、文職及關務職等不同職別人員在於組織結構中所累積的社會資本與其工作幸福程度之影響關聯為何?研究在不同職別人員之職務社群關係下與其社會資本的影響程度為何?探討在不同職別人員之職務社群關係下是否影響其個別之工作幸福程度?探究是如何經營累積個人重要人脈,進而對工作幸福帶來什麼變化及影響。

本研究主要採用質性研究深入訪談的方式,受訪人員包含軍、警、文、關務職等海巡人員共9名,以組織內社會資本架構下之社會網絡、群體網絡、信任規範、資源交換等面向探討與海巡人員工作幸福之影響。研究發現:(一)現行岸海分隸之組織架構,呈現高度集權及層級化,不同身分來源其工作幸福感不同。(二)高度專業化及分工化,容易形成不同權責機關對立及工作無法完全發揮,影響幸福感。(三)職群人事背景差異促成組織整體的多元性(diversity),但於此同時也有影響成員互動協調及機關凝聚力之展現。(四)不同群體養成文化,影響工作氛圍及價值觀之差異。(五)機關內群體網絡建立發展會受高階決策者之身分背景不同而影響幸福感。(六)各職群團體對於工作規範之服從性及信賴基礎較為一致。(七)身分別差異影響彼此共事之信任默契與認知程度。(八)工作資源的分配運用受各職群團體差異性影響而有所不同。(九)不同身分別差異影響工作協助,軍警職優於文職人員之經驗傳承。(十)因不同背景文化形成不同小族群,發生相互猜忌抵制、機關凝聚力低落及薪酬比較心態等的負面效應。

依據研究研究結果,本研究提出以下建議:(一)建立優質的工作環境與合作的多元組織文化。(二)提升有效工作之溝通與協調能力。(三)發展良善正向的群體互動關係。(四)強化資源交流與建置經驗傳承。(五)訂定公平升遷與激勵工作士氣。(六)發揮組織特色為公務機關學習標的。
  • 論文英文摘要
The actual status of job satisfaction in the group members is the target of organizational fuction. Recently, the sociologists focus on the research which indivisual, group and organization influenced by the social network’s characteristic based on social capital. In this view, the relationship between each member in the network is regarded as an important social capital for achieving oneself goal. The aim of this thesis introduces the relation between the accumulated social capital in the formal organization of the Coast Guard personnel from military, police, civilian and custom and the actual status of job satisfaction. As well as the relation between the different official rank and the social network. In addition, the relation between the different official rank and the actual status of job satisfaction. To investigate the actual status of job satisfaction influenced by accumulated personal connections.

In this study, using quality in-depth interviews, the interviewees include various Coast Guard personnel from military, police, civilian and custom in total of 9 persons, to discuss job satisfaction based on various faces, investigating the impacts on job satisfaction for different leadership style, salary appraisal, promotion development, job characteristics and interactive of colleague. The study found:(1)The organization is more centralizated and hierarchical, the different identity and job satisfaction.(2)The specialization and division of labor cause the ineffective function between departments and lower job satisfication.(3)The diversity of the member in the organization makes the communication become worse.(4)Different group culture lets the environment and values become different.(5)The develelop of organization network is influenced by the characteristics of leaders which varies the job satisfication.(6)The work submission from each group is agreed.(7)The different identity causes the confidence and cognition.(8)The distribution of work source is influenced by the diversity of eash organization.(9)Different identity cultivates the culture of assistance, the military personnel is better in the inheriting experience than the civilian.(10)The different background culture between each group makes the worse communication, lower condensation and the contrast of salary.

On the basis of the findings, this study makes following implications:
(1)Building the friendly environment and diverse organization culture.(2)Raising the effective communication and coordinatation ability.(3)Developing the positive group relationship.(4)Enhancing the interflow of source and inherit of experience.(5)Encouraging working morale.(6)Improving the organization characteristics to the goal of pubic office.