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影響工作滿意度因素之探討
(碩專班:張欣琳) (指導教授:郭文般)

刊登日期：2011-01-31  
友善列印


  • 研究生: 張欣琳
  • 論文名稱: 影響工作滿意度因素之探討
  • 指導教授: 郭文般
  • 關鍵字: 職業類別、工作特質、人際關係、人格特質、工作滿意度

  • 工作滿意度一直被視為組織生產力重要影響因子之一，然而現有影響工作滿意度的研究大部分針對某一個特定的研究對象，探討工作者的人格特質、工作特性、人際關係、領導型態對工作滿意度的關聯與重要性，甚少探討不同職業類別之工作滿意度。因此，本研究除了欲了解台灣工作者工作滿意度情形外，也將探討工作者的職業類別、工作內容與工作環境等工作特質、職場中的人際關係、個人的人格特質對工作滿意度的影響。

    本研究的分析資料是採自2005年臺灣社會變遷基本調查第五期第一次工作與生活組研究問卷。研究對象為18歲（含）以上且現在有一份有收入的工作成年人口。依研究目的以單因子變異數分析、相關分析和多元迴歸分析，探討職業類別、工作特質、人際關係、人格特質對工作滿意度的影響。研究結果發現人格特質、職業類別、工作特質和人際關係皆會影響工作滿意度。以單因子變異數分析發現：在所有的職業類別裡，以管理專業人員及助理半專業人員相對於藍領體力人員之工作滿意度較高。若比較職業類別、工作特質、人際關係及人格特質對工作滿意度之影響時發現：工作特質對工作滿意度之解釋力最大。

  • Abstract

    Job satisfaction has been deemed crucial for the organizational productivity; hence numerous studies in organizational research were targeted for the discovery of its causes. Among them, the employees’ personality, job characteristics, interpersonal relationships and leadership style are the often cited ones. However, most of these studies were administered among employees of certain type of organizations; few studies were conducted for the population in general. Based on the findings of former researches, this study expands to include all working populations in Taiwan, with special emphases on occupational categories and job characteristics. Besides, workplace relationships, i.e. both vertical and horizontal relations in working place are considered.

    The data for this study were collected by the research project “Taiwan Social Change Survey” 2005. This study includes all subjects with at least a paid job. One way ANOVA was used to discern the differences among occupational categories and multiple regression analysis was used to determine the extent of impacts of different personality types, occupational categories, job characteristics, interpersonal relationships on the subjects’ job satisfaction. The results show that job satisfaction of both management professionals and semi-professionals are significantly higher than blue-collar workers, and among the significant factors of job satisfaction, i.e. personality characteristics, occupational categories, job characteristics and interpersonal relationships, job characteristics are the most powerful ones.



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